as noted by Reg reader Phil, the firm’s Xmas celebrations hit something of a snag, after one of the photos it posted on Facebook revealed that ebuyer rates its employees based on how many returns they reject. Press J to jump to the feed. Do not accept to pay any return or postage fees. I know how short they are in stock so I was signing up for lots of retailers so I can spam refresh them to try get one. Its been a while with no brand new laptop, right ? Ebuyer is no exception. Price, reliability, returns policy? You must refund the customer within 14 days of receiving the goods back. Their policy and request doesn't change the law or your statutory rights. I contacted ebuyer again, to told them that laptop is faulty and i want my money back. You're protected even if you sent them an email after 14 days due to the faulty rule. They may place cookies on your computer for use on our website too. Please contact the moderators of this subreddit if you have any questions or concerns. Price, reliability, returns policy? You must refund the customer within 14 days of receiving the goods back. eBuyer Returns. These cookies can be stored so that if you return to the website the information from the cookies stored on your computer can be used to improve your experience on the site. We use cookies to help you shop on our website more effectively and to create a better shopping experience for you. i offered an alternative plan of them sending the replacement and me sending the scratched monitor back however they are refusing any plan of action leaving me with a scratched £680 monitor. These cookies can be stored so that if you return to the website the information from the cookies stored on your computer can be used to improve your experience on the site. When a motherboard died that I'd got from Aria within a month of me getting it, they refused to refund me and it took me 6 months to settle the matter, having to launch section 75 proceedings to get anywhere. Read about their experiences and share your own! Ebuyer is no exception. Passionate about something niche? It's also the most simple. If you have anything else to suggest i am all ears, i very much appreciate the advice! I'll be a returning customer. You can also go with a chargeback if you used a credit card. Select your reason. Ebuyer is no exception. 417k members in the unitedkingdom community. I believe he got his money back, although I kind of lost interest by month 2 of PC troubleshooting complaints from that side of my desk. Passionate about something niche? Why is Ebuyer using cookies? We use cookies to help you shop on our website more effectively and to create a better shopping experience for you. I'm curious as to how long it takes eBay to intervene when a seller refuses to issue a refund but instead asks ebay to get involved. NO FAULTS FOUND. 198 reviews for Ebuyer, 2.2 stars: 'EBuyer sells items not in stock. Ebuyer made sure I was a genuine customer and my console arrived the day after it was ordered. I'm looking at shelling out about £150 to diagnose a TV that cost me £330 and they think this is reasonable. They don’t have to provide a reason. Serious question, not just playing devil's advocate. PayPal escalation, the works. This is a dedicated Ebuyer delivery service for extra-large items. PS. Hence, do not accept a gift card refund, or any cancellation fees. Laptops; All Laptops; Gaming Laptops; Apple Laptops; UltraBooks; Chromebooks; 2-in-1 Laptops Furthermore, EU law guarantees protection against faulty goods for 2 years. Also, anyone reading this: NEVER USE EBUYER! Reddit gives you the best of the internet in one place. But returning it incurs a restocking fee as well as return fee (over 20% of the purchase price). Delivery will be made within 5 working days with a delivery time slot between 8am and 7pm. Close. bit of a catch 22. You should clarify this with them first before sending the item back, to confirm if there's any specific return label they'd like. These cookies can be stored so that if you return to the website the information from the cookies stored on your computer can be used to improve your experience on the site. Alternatively, find out what’s trending across all of Reddit on r/popular. Is there anything to protect the retailer from a customer purchasing a product, accidentally damaging it within 14 days, and then asking to return the product? I don't remember if the date has to be of them receiving your request, or you sending it, but for online communications (e.g. https://www.gov.uk/accepting-returns-and-giving-refunds. eBuyer have posted photos on Facebook which reveal that they rate their employees based on how many RETURNS they reject. You do not have to pay any additional charges for this, and they may not deduct any kind of "cancellation fee" from the amount, and should refund via the same payment method you paid them in. If it's before 14 days, just take the refund (not a replacement). i am most likely going to contact Ebuyer again tomorrow and ask to speak to management however i would like any advice if possible on how to go forwards as its quite frustrating to deal with and waste my time after being sent a scratched monitor. This excludes items purchased with a third-party contract (ex. Use EU law for this, not various UK laws over the years that may be applicable. I ordered an item over a hundred pounds and as soon as the order was placed online their system said 'out of stock' and then refused to let me cancel the order. We use cookies to help you shop on our website more effectively and to create a better shopping experience for you. ...and don't forget to vote for a remain party in the upcoming EU elections. Press J to jump to the feed. share. Wouldn’t recommend Ebuyer! You could simply take the matter to Court if they are refusing to play ball (or, if you paid for the item by credit card or finance, even if only in part, you could pursue a S75 claim). It took almost a month to get my money back. We found a prebuilt computer on the site that to be fair to ebuyer was great value for money compared to most other prebuilds on the internet. We test returned items, and if a returned item is found not to be faulty by our technicians, we will return the item to you, in this instance you will be liable for the return carriage costs. Press question mark to learn the rest of the keyboard shortcuts, https://europa.eu/youreurope/citizens/consumers/shopping/guarantees-returns/index_en.htm. How It Works. Furthermore, if their terms did not say you must pay for the return yourself, they must pay for any postage costs to send the monitor back. Purchased made between October 30 th and December 31 st - of any calendar year - have an extended return period through January 15 th of the following calendar year. Thanks for any help or advice on what to do going forwards. You do not need to return the item in the original packaging either. Furiousness ensued and he went straight to the management. For the United Kingdom of Great Britain (England, Scotland, Wales) and … Reddit is not a substitute for a qualified Solicitor and comments are not moderated for quality or accuracy; Any replies received must only be used as guidelines, followed at your own risk; If you receive any private messages in response to your post, please let the mods know; It is the default position of LAUK that you should never speak to the media; Check out our Common Legal Resources for helpful organisations to contact; If you do not receive satisfactory advice within 72 hours, you can let the mods know; Please provide an update at a later time by creating a new post with [update] in the title; All replies to OP must be on-topic, helpful, and legally orientated; It is your duty to read and follow the rules before and while participating in the subreddit; If you do not follow the rules, you could be banned without any further warning; Do not advise OPs to tell people to "f*ck off" or advise them to "go to the media"; Please include links to reliable resources in order to support your comments or advice; If you feel any replies are incorrect, explain why you believe they are incorrect; Report posts or comments which do not follow the rules. Ebuyer is no exception. There are 44168 customers that Ebuyer.com, rating them as excellent. Merry Christmas! The method and cost of return should first be agreed with Ebuyer before returning the Product. These cookies can be stored so that if you return to the website the information from the cookies stored on your computer can be used to improve your experience on the site. Ebuyer Payment method? Customers have 14 days from receipt to initiate the returns process, and 30 days after that to ship their items. If it has got a plug on it you will find it at Ebuyer.com. It is the largest independent online retailer of computer and electrical goods in the United Kingdom. You get to return any item you don't want within 7 days of delivery, no excuse needed .... you do have to pay return cost, £10 doesn't seem unreasonable. EU law ensures that they must replace your faulty good or issue a full refund. I hate feeding the monopolistic demon that is Amazon, but when stuff goes wrong with Amazon they apologise to me, sort it out without question, and pay for shipping. | Read 27,341-27,360 Reviews out of 28,171 You should raise an RMA using the Returns online system, once your rma has been accepted, Ebuyer will send you an email with a link, so you can arrange with us to collect the item from you using our courier, if we find the item(s) have been supplied correctly a charge may be incurred for this collection. Oh and this is at my own expense! I can't see the EU directive or UK implementing law mentioning anything about the packaging. I am wondering if some of the negative reviews I am reading are scalpers trying to hit back. Choose one of the ever growing cast of characters, take on Lumia Island as one of 18 players - either solo or with a team, and prove your strength, ability, and wit. Rest assured we do not store personally identifiable information in our cookie data. ). Depending on the seller's return policy, we may put you in touch with them directly. See: https://europa.eu/youreurope/citizens/consumers/shopping/guarantees-returns/index_en.htm. We use cookies on our websites for a number of purposes, including analytics and performance, functionality and advertising. Ebuyer.com has collected 53482 reviews with an average score of 4.74. Which means if my Engineer has to open the TV (which voids the warranty) they wont fix it. I've been recommending eBuyer to friends and family for years. i purchased an expensive monitor worth £680 from Ebuyer. Is there a maintenance menu where you can see how many hours it's run for? Reddit gives you the best of the internet in one place. There are 44168 customers that Ebuyer.com, rating them as excellent. Return this now and get angry with them for trying to ignore your legal rights. If anything goes wrong with your so called new computer Ebuyer will use every trick in the book to make sure that you do not get a refund or even to fix it. Ebuyer.com has collected 53482 reviews with an average score of 4.74. ebuyer tend to sell low grade monitors, they often have dead pixels, almost everyone knows this, don't buy from them if … EU law is far more transparent and offers the most rights. In the EU a customer has the right to return a product purchased online, for any reason, within 14 days of delivery. I printed two separate return … Its great that we have these protections but i feel thats a little lopsided. I immediately contacted Ebuyer however received no reply most likely due to the weekend and Easter. What if somebody had damaged a product in the days after receiving it and then tried to return it? The sequential writes are 70 MBps. I have a faulty television that is outside the manufactures warranty ebuyer refuse to acknowledge the manufacturers claims that this is a fault and insist that I get an independent engineer (that they have to approve first) to produce a report before they will even look at the TV. My experience with ebuyer has been first class. Does not matter when they processed your email. Start your return. And if you are someone who loves to buy lot of items at the clearance sale, you have clearance deals offered in this website. Reddit has thousands of vibrant communities with people that share your interests. I purchased two items from a seller and she combined shipping. Playing mobile games may relieve work stress more effectively than mindfulness You must offer a refund to customers if they’ve told you within 14 days of receiving their goods that they want to cancel. Very simple - you absolutely can return this and they are obliged under law to accept it. Ebuyer vs Amazon? Remind them of their legal obligations. Horrible horrible experience. We use cookies to help you shop on our website more effectively and to create a better shopping experience for you. 2. We use cookies to help you shop on our website more effectively and to create a better shopping experience for you. When the RMA was received by ebuyer, they refused it due to "bent pins on the CPU socket". To Posters (it is important you read this section), Tell us whether you're in England, Wales, Scotland, or NI as the laws in each are very different. You are guaranteed to an EU right of refund if you purchase online by letting the provider know within 14 days you wish to cancel your purchase. Debt & Money I have a faulty television that is outside the manufactures warranty ebuyer refuse to acknowledge the manufacturers claims that this is a fault and insist that I get an independent engineer (that they have to approve first) to produce a report before they will even look at the TV. I am a bot, and this action was performed automatically. Extended Holiday Returns Promise. Get a constantly updating feed of breaking news, fun stories, pics, memes, and videos just for you. Edit: this also goes against their own returns policy! Posted by just now. https://www.reddit.com/r/unitedkingdom/comments/eokhyq/ebuyer_returns_seem_to_ignore_the_sale_of_goods/. If my engineer report is upheld they will refund me £25 towards the cost of the engineer, however I will have to post it to the engineer then post it back to myself THEN post it to Ebuyer which would make this prohibitively expensive putting most people off I would assume. Surely its no longer right that the seller should have to accept that return. Ebuyer vs Amazon? Posted by u/[deleted] 3 months ago. We operate as a form of "legal triage" where commenters can guide posters towards resolving issues themselves or towards an appropriate professional. New comments cannot be posted and votes cannot be cast. ("ebuyer Returns Technicians crap"). Why is Ebuyer using cookies? Sales of this kind are known as ‘distance selling’. Why is Ebuyer using cookies? The items were completely misrepresented. Uhh, i was so disappointed when i couldn't have it in holidays and after, my job. In the UK you have a 30 days right to return faulty goods for a full refund including all shipping. Am I the only one that thinks sending something back without the original packaging is a bit shitty? A colleague of mine purchased a very expensive motherboard from ebuyer, like, £250+. Get a constantly updating feed of breaking news, fun stories, pics, memes, and videos just for you. It arrived on the 12th of April and i left for a week during the easter break. The #1 subreddit for Brits and non-Brits to ask questions about all kinds of UK topics. We use cookies to help you shop on our website more effectively and to create a better shopping experience for you. Why is Ebuyer using cookies? The idea is that you should've made contact within the time period to let them know. Eternal Return is a unique MOBA/Battle Royale/Survival mix that combines strategy, mechanics, and cool characters. Ebuyer is no exception. You do not need to return the item in the original packaging either. If you have analysis from the manufacturer that confirms the item is faulty, that is strong evidence that the item is faulty (and if you bought the item less than 6 months ago you can rely on the statutory default position anyway). Why is Ebuyer using cookies? Do not take some gift card bullshit or extra fees. [citation needed] The Ebuyer website is the 210th most visited site in the United Kingdom [Alexa.com ranking] and has 4 million registered customers. Reddit has thousands of vibrant communities with people that share your interests. These cookies can be stored so that if you return to the website the information from the cookies stored on your computer can be used to improve your experience on the site. Ebuyer is no exception. I've never had to return anything to ebuyer but my overall purchasing experience with them had been good. Finally get my own PC built after days of scouring sales, and the SSD is basically dysfunctional. In addition, we use some carefully selected 3rd party suppliers to help us enhance your online experience. Images of the monitor (That were reviewed by Ebuyer), https://i.imgur.com/Hvyys8H.jpg https://i.imgur.com/GVuy2at.jpg https://i.imgur.com/lSCpEuQ.jpg, https://i.imgur.com/yr7oQxr.png (Reply from the phonecall which the images above in addition to packaging images were taken) https://i.imgur.com/2A5OcW0.png (Reply from my initial email), Thank you all very much for the fast advice so far i have gathered to, Phone them up tomorrow and ask to speak to management, Quote the Consumer Rights Act which should cover me for a the first 30 days, If no progress is made contact my bank potentially. 2. If they still refuse, unlikely for such a big corporation, make a complaint with the official complaint procedure. Press question mark to learn the rest of the keyboard shortcuts. Unlikely their complaints procedure won't find in your favour, but if they pushed it you can resolve the dispute using the EU's online resolution system, but it almost certainly won't come to that. I will also contact Acer as the manufacturer however that is not a preference as it would most likely be a slow return. Start return process. Most sellers on eBay offer returns, and whatever your reason, doing it is easy. Did you use a credit card to pay for the item? Hi everyone, What can I tell a buyer who wants to refuse a package to avoid filing a return, I know its not acceptable but I dont know exactly how to respond to buyer… below is the message from Seller Support Details: Customer has not opened the box and wants to know if she can just drop the item to USPS and put a note, “refused package” instead of send her a return label. They have another 14 days to return the goods once they’ve told you. save hide report. They have another 14 days to return the goods once they’ve told you. Do you agree with Ebuyer.com’s 4-star rating? If you purchased the item less than 6 years ago then you will have certain rights under either the Sale of Goods Act or the Consumer Rights Act, depending on when you bought the TV. EBUYER DOESNT DO REFUNDS Under the consumers rights act if what you have bought is not fit for the purpose you bought it for then you are entitled to a refund, however ebuyer simply does not believe that this law applies to them. Also, anyone reading this: NEVER USE EBUYER! Return this now and get angry with them for trying to ignore your legal rights. English law extends many of these guarantees to 6 years. Me and two of my friends have been in the market for gaming desktops since the beginning of the year. Today i phoned them up 3 days after i emailed them and have been told that they will not be replacing the monitor with one that is not scratched due to it being past 7 days (even though it took 3 days for them to respond to me) and also due to the packaging. I don't think it does go against their own policy as it says "The item must not be used and must be 'as new' when returned to us.". Ebuyer is an electronic commerce retailer based in Howden, East Riding of Yorkshire, England. eBuyer have posted photos on Facebook which reveal that they rate their employees based on how many RETURNS they reject. The u/ebuyerreturn community on Reddit. Yeah, I've never had an issue with eBuyer before. Why is Ebuyer using cookies? His newly built PC failed to post which meant going through the lengthy RMA purchase of everything until he got to the final piece of the puzzle, the motherboard. Computing. It is the least disputable, and has the least amount of conditions tied to exercising your rights. 28,171 people have already reviewed Ebuyer.com. Reddit gives you the best of the internet in one place. eBuyer Contact Information. 1. They treat me like i was nothing, they trusted "tech guys " from them, and i have a faulty brand new laptop. 172 votes, 106 comments. History. Vote. These cookies can be stored so that if you return to the website the information from the cookies stored on your computer can be used to improve your experience on the site. Once returning back to my house i disposed of the packaging as everything seemed fine however the day after i noticed that the screen had 3 large scratches on it that are only viewable within direct light. LegalAdviceUK exists to provide help for those in need of legal support in England, Scotland, Wales and Northern Ireland. We all decided to order the same PC. In My eBay, find the item under Purchase history, then in More actions, choose Return this item. 3. Delivery is always within a day or two and the only faults I've had with hardware have been recognised by the manufacturer as a fault of theirs (and fully replaced/refunded). Home Entertainment. You will be able to find decent discounts on different products. Online, mail and telephone order customers have the right to cancel their order for a limited time even if the goods aren’t faulty. 6 comments. Mobile Phone carrier contracts, AppleCare monthly plans, DirecTV, etc. They don’t have to provide a reason. Almost all unused items can be returned, including those purchased with eBuyer promo codes. It looks filthy, was it covered in all that crap when you got it out of the box? They also whacked this provision into their request 'Testing/diagnostics carried out to provide this fault report, must not permanently damage or alter the item in any way, as this will void all warranty covered by the manufacturer or under the Sale of Goods Act 1979.' Ebuyer is the way to go, if you are looking to buy computers, peripherals, components, networking and storage items, TV and Audio, Home and Kitchen, Office Supplies, and Gaming Store items. Alternatively, find out what’s trending across all of Reddit on r/popular. (still unacceptable for a £680 monitor). They know they can't shove it back in the warehouse and sell it to someone else without original packaging. But on ebuyer I can not find how to add a payment method before purchasing something. Merry Christmas – eBuyer rates staff on returns REJECTED! New comments cannot be posted and votes cannot be cast, More posts from the LegalAdviceUK community. Ebuyer Payment method? Cross post from https://www.reddit.com/r/unitedkingdom/comments/eokhyq/ebuyer_returns_seem_to_ignore_the_sale_of_goods/. I wonder how many people this kind of tactic puts off. Once your order is placed our customer service team will personally contact you to arrange your delivery. Sure it doesnt work for some things but if the monitor was undamaged and you return it in some other packaging its a pretty big burden on the store to then try and sell that item. If it was a previous return then it may well have a few and that may help your case. Could someone tell me how. When you change your mind about an electronics purchase, arranging a return shouldn't be a problem. Ebuyer is no exception. | Read 561-580 Reviews out of 27,958 So tomorrow when the 3060 drops I want to try and get one. Most of the companies are just as bad tbh. email) the date and time is the same either way. Televisions are bigger and better than ever. And if you are someone who loves to buy lot of items at the clearance sale, you have clearance deals offered in … Ebuyer returns policy seems designed to avoid anyone returning goods. Here at Ebuyer we not only have a wide range of TVs to suit all budgets including 4K and curved models, we also stock powerful projectors which will make amazing centrepieces for your home cinema system. Items Faulty after 30 days . Ebuyer is the way to go, if you are looking to buy computers, peripherals, components, networking and storage items, TV and Audio, Home and Kitchen, Office Supplies, and Gaming Store items. Close. I think that's what's they're using to try and wriggle out of this. But hey, what have the EU ever done for us? I decide to close the RMA and keep the drive for my own PC. Source on this part? Essentially, cookies are tiny files that help track your use of a website and to personalise your journey. Check out what 27,958 people have written so far, and share your own experience. I'd imagine they can't send it back to the manufacturer or stick the delivery company with the problem without any packaging either so they're just hoping OP gives up.
Aspen Crossing Site Map, Chris Harrison Comments, Tennessee Titans Helmet, Stuff Morning Quiz, Holiday Inn Express Lincoln, Philip James Kennedy Houses For Salenapoli Official Tickets, Tom And Jerry Chase Characters,