You spend more time fixing problems. 2 months ago, they introduced a new pricing structure. Try These 8 Small Business Credit Card Payment Processing Companies In 2021, Need A Retail POS System For Your Small Business? How does this business go from, YES, we are to help you small business person!’ to ‘show us the money’?! It rates a dismal 1.5 stars on TrustLink. They have raised the cost every year and again with no real improvements and longer wait times. I won’t go through the long list of errors and possibly even lies they told us. I would highly encourage others to think twice about signing on with MB. I have Mindbody software (MB) for three years for my spa. They cannot hold these files hostage. The basic system and many of the features are good. I’ve called 4 times this week(hold time of 45 to an hour each time…and their “call back” feature never actually calls you back) about the same issue. We love Fattmerchant as a credit card processor for its predictable pricing, excellent service, and integrated billing features. Lightspeed POS is one of our top picks for Point of Sale! We occasionally send out emails with special offers. And the financing and billing systems are often fraudulent or totally dishonest. OnDeck is one of our top picks for Business Loans! They demonstrate a lack of compassion and a willful ignorance in their responses to the frustrating user experience. First off, the software itself is difficult to use, and my instructors and I had a heck of time getting the class setups right. Horrible customer service!! MB heavily promotes the use of the SOAP note feature, they love to tell you, you own all your data yet you can’t get it oUT if you leave. This month, they sent and EMAIL, no phone call, no personal contact, that will be raising my rate to $199 t keep my functionality. Fundera is one of our top picks for SBA loans! They do not do a demo for the perspective client. You are so lucky you did not choose this company, one of the smaller companies will suit you better, they would have just robbed you anyways. Their customer service is absolutely abysmal. Not for us! They would take out multiple monthly payments and refuse to refund or credit my company. The app is primarily customer-facing, offering exercise tips and programs as well as recommending businesses that use Mindbody. There are so many different softwares out there. Organization Name: Ultimate Goals Fitness. Jennifer. Can you imagine if you raised prices 56% on your clients and gave them less?! At almost $200 a month, I don’t think SO! Very disappointed. I am actively looking for a new system for my store and studio. Also my business didn’t even got listed in MINDBODY app over month . In the MBO Essentials package staff cannot book or close out a register, only a manager or owner can do this. This is when I branded these headphones. When I noticed the fees and called, I was told that as of May they decided to start charging a monthly fee for the Merchant account if some sort of minimum transaction wasn’t met. PaymentCloud is one of our top picks for credit card processing! I feel exactly the same way. The billing is very confusing and they do this for a reason. The sales rep could barely understand how their billing worked nor how to explain it. Mindbody uses a flat-rate pricing scheme as follows (customers processing volumes greater than $25,000 per month may qualify for a better rate) : Mindbody offers quick and responsive customer support across several channels. The closest thing you’ll find to a free trial here is a 20-minute guided demo with a Mindbody customer service representative through join.me. They give a 2 week notice of a rate hike that pushes my bill from $55 to $125. This program is way too complicated for the average person and has a huge learning curve. We looked into your client history and it does appear that you received chargebacks from our payment processing partner, TSYS. They know they have Monopoly power and they know that once you use the system it’s extremely painful very difficult and very expensive to change to one of the many alternatives. In the last year I have had 3 situations where a customer has returned a portion of their purchase and I am unable to refund them unless they return it all. Managers cannot tip out staff, only an owner can do this. If it wouldn’t inconvenience my clients I would switch in a hear beat. Not a good way to start their journey with our company.I logged this issue around 3 or 4 times with Mindbody – with both customer service and technical departments. My class schedule is not showing to customers so they cannot book classes. First started off very hands on to ‘get me in’ and then slowly let me go to figure it out. Thank you for taking the time to share your experience with MINDBODY. While bending it to some other purpose might be possible, you won’t be able to take advantage of all its features and use it at an optimal level. To make the long story short, MINDBODY messed up and damaged my business’ credibility and in the end, they expressed limited apology, no compensation for my 20-hours of calling them to check on the mistakes that they have made. There are a few more instances of this kind of asymmetry, so make sure you scrub through Mindbody’s pricing page to see what features are supported for your industry and at what price point. This is simply unethical and we are don’t with them.We will never do business with them again and we advise that you look elsewhere.MINDBODY IS A TERRIBLE COMPANY! System doesn’t talk to very many other apps, and the ones it does integrate with typically aren’t great either. Karen, did you change software, since you mentioned in your review that you got out? If you do choose to leave MINDBODY, you can contact our support team to begin that process as our Terms of Service require 30 days notice. Fattmerchant is one of our top picks for Credit Card Processing! You can hear it in the CSR’s voice- they are disappointed as well.) And charged me another 5 months at the higher rate. Mindbody bucks the common and usually very welcome practice of offering a free trial. Customer Service: Many of the complaints revolve around cus… The nice tech said the charge was like a cable company with it’s expenses…not a good analogy, but true. Thank you for taking the time to share your feedback with us. I am so extremely dissapointed in Mindbody. Thank you for taking time to share your experience with us. The only saving grace is their customer service representatives, who are quick to empathize, apologize… and then continue to not deliver. Mindbody passes Webutation’s Google Safebrowsing and Website Antivirus standards. For someone in my position as a small business owner who who runs a fairly new wellness center this is troubling, the flow of traffic in my line of work is not as strong or consistent compared to that of a gym, hair or nail salon. MindBody can suck it. MindBody had potential, but like so many other companies, they’ve lost their way and are being ruined by greed. I am so disappointed by MBO. In October I was paying $95 now I am paying $185… You have to watch them as there customer is going down, the errors in the software are going up and prices are doing up. I had to call my customer and tell them that we can’t do partial refunds because we are having trouble with our merchant processor. Mindbody made the cut! This is very poor practice and I hope existing customers make it known that this is not the way to treat their most loyal. And yes, I’m paying full price for training and learning curve and working glitches out.Here’s what I like:1. Responses are not provided or commissioned by the vendor or bank advertiser. So even though I have not used the software in months, I now have to wait until the end of September, and then pay one more subscription fee…. I am a mindbody user for over 10 years and it’s been awful the whole time. Not only did they just raise the price 80% from 125 to 225, but they also STRIPPED away basic functionality (rooms, promotions, reports, and much more) that was in their core offering since day 1!! We love Mindbody's predictable pricing and excellent service. We have spent about one hundred man hours dealing with this company, and the experience is still sub par, to say the least. Product & company names, logos, and trademarks referred to on this site belong to their respective owners. It has its issues with freezing up, dropping clients but rare. I’m getting less and paying more without ANY aid from support staff to correct daily functionality, like staff permissions, which means more work for me. Nope. Mindbody is browser-based, but there is a locally-installed app for mobile devices. The only thing their Accelerated plan will accomplish is the accelerated loss clients. OUR OWN CLIENTS!!! I am quite successful in acquiring clients and have used word of mouth marketing exclusively, so I figured this might pay for itself. Worst company I have ever seen. Each person states that’s not their department and transfers us to someone else. Im sure the system itself is ok…once you know how to use it; however, tech support and customer service is so hard to get a hold of. But, because I have a few small yoga classes, and then several individual coaching clients, it’s has too many complex features.2. I have at least 2,000 of these. When we called support, they were little to no help. They charged our customer’s credit cards for the monthly fees!!! In order to get it cancelled I either have to wait 30-40 minutes to talk to a different customer service rep. or wait until they complete the process via email. Also they will randomly increase your fee. I’ve had mindbody for 2 years . We paid the extra $599 a month for transition support for four months after a few months of trying to figure it out on our own. Disclaimer: Merchant Maverick aims to provide accurate and up-to-date information to assist you in your research. I don’t do late and will be seeking out another company. The left-hand never seems to know what the right hand is doing and they do not leave notes or contact records for each other if you have to shift between departments. 4 months ago they sent an email asking if I wanted to upgrade – I said no. US. Fundera is a free-to-use marketplace that allows you to compare lenders side-by-side. In summary, terrible service, high cost, horrific customer service. A year later and substantial price hike later, is the graciousness of CS still cutting the mustard? One of the neat aspects of the POS system is that, because it’s integrated with other Mindbody products, you’ll have access to a lot of information about many of your clients, allowing you to track sales and set up recurring payments easily. I have used this software for years, and frankly was too lazy to shop and upgrade to another. The cards process through the computer-based software, but not the app.3. If we were starting out new I would be going with something much simpler, and looking for a company that values their clients. 2021/02/25 9:21am PST Feb 25, 2021. Wish they had the same attitude. This is serious Stuff! Copyright © 2021 Merchant Maverick. Way to impress and support your small businesses. If I call – it’s not because I want to talk in an hour and ten minutes. Instead they contacted me wanting to sell be the info!!! When I got it it was only half of the information. I am happy to move forward with anyone to help this company see what they are doing they cannot do without consequence. This happened to me with this same gym last year & I had to go digging around for old bank statements to prove to them that I was auto-billed & that the payment did go thru. You tend not to hear from happy customers as often as unhappy ones, but the sheer number of dissatisfied customers is worth pricing into your calculations. Reddit.com The short answer to "easy eurorack solutions" is "weeeeeeeeeeellll." In order to ensure that we serve our customers with the best software for their business, we’ve limited the industries that we sell our software to. Easily find SBA 7(a)loans alongside other financing options. ( last year was 26% increase this year it is +67%increase).You will not get extra features and certainly will not get extra service for this. Mindbody, you are a horrible company to do this, and also ignorant to the needs of a small business. By the time I called, they told me that they did away with the $75 a month plan and added more features, so the bottom line plan for me would now be $125 a month. these comments are terrible, can anyone actually offer a better alternative instead of just complaining? When I called to ask about the missing people, and about the data itself I was told that when I agree to have that set of reports run I also agree to cut all ties with mindbody including access to their support. I am looking for a company that can book recurring sessions, run reports, customize and offer some app to pre-registration. Wir verwenden Cookies und ähnliche Tools, um Ihr Einkaufserlebnis zu verbessern, um unsere Dienste anzubieten, um zu verstehen, wie die Kunden unsere Dienste nutzen, damit wir Verbesserungen vornehmen können, und um Werbung anzuzeigen, einschließlich interessenbezogener Werbung. The process of closing the account got ugly when MINDBODY didn’t de-activate my account on the day they promised. They started increasing rate alot in the first year , I started off paying $75/mth, that went to $95/mth and then to $125/mth in USD and i’m in Canada so that all adds up to ALOT more money. You may also notice that many of our own readers have logged some complaints below. We are a beginner small business and we are looking for something as similar as MINDBODY. BlueVine offers free business checking with no monthly fees and no minimum deposit. Organization Name: skull shine yoga studios. 2. All add-on features do eventually get rolled into the regular feature-sets of the higher tiers for the fitness and integrative health clusters. The customer service reps i have had have not been that pleasant to work with and the minimum hold time that i have experienced is one hour Any other recommendations would be greatly appreciated as i do not think that system is for my business. When asked about why there are over 50 negative reviews online….crickets. It is top notch! One outage on 4/5/18 lasted THE WHOLE DAY!!! I am done with this company. Stay AWAY froths fraud company!! In other words, if I schedule a doctor’s appointment on my gmail calendar I also have to go into the MB computer-based software to schedule myself as busy. If you are looking for a scheduling program, do not use this one. The response is more like ¯\_(ツ)_/¯ LOL. Thank you Mark! We use cookies to offer you a better experience, personalize content, tailor advertising, provide social media features, and better understand the use of our services. Again, this email was ignored.Mindbody clearly decided that I hadn’t suffered enough and decided to cancel my account 2 weeks early – leaving us without a booking system and unable to export client details.I have since asked them what the hell they were thinking of but their responses have avoided the main points I have raised with them.I can honestly say that Mindbody quickly became a considerable hinderance to the smooth running of my business – and still are given that I have contacted them again this morning seeking a refund for loss of service and compensation for my time spent.In my opinion, if you do 1 thing to help your business, avoid Mindbody at all costs. A member of our customer services team has reached out to you to discuss your experience further. If you do your research you will find for yourself this is not the right company. And while I do agree with a lot of what was said in other comments, I have found the customer service to be excellent. MindBody works exclusively with TransFirst. And they tell you no guess about when they might call back. We integrate websites to use the API and, honestly again, it’s not been the easiest. When it works, it makes it easy for my clients to schedule their appointments or class spaces and pay.2. I sold my company in January 2018 and transferred my account to the new owner at a cost of $300. Great at selling you upfront, but the customer service is non-existent. I am a computer savvy person who knows a bit about software and computers. See what Meghan Boone (mcahoona) has discovered on Pinterest, the world's biggest collection of ideas. We switched to EZFacility and have been much happier. They are the best headphones for sleeping. Get your crap together Mindbody! And the person who signed me up kept trying to make me call customer service until I emailed her a third time. They also choose to launch software updates and perform maintenance during peak business hours which constantly disrupts business. I am also locked into this Point System which promis d the world but has breached every promise making what was supposed to make business smooth and easy to impossible if you cant even issue refund if processed on the point system . Mindbody then threatened to deactivate our account with them. Best audiophile headphones Buying Guide: Welcome to What Hi-Fi? If you need any further assistance, please contact us at [email protected]. It often slows down the checkout line and, on a personal note, is just embarrassing.They’ve also raised their prices ridiculously high. For example: their recent “upgrade” to their client search field is aggressively disruptive during class sign-in, with each character typed into the field popping up new lists of selection options, each of which includes excessive amounts of information and blocks the actual class sign in list on screen. Worst experience ever with the customer service!!!!!!!! Actually, I spoke with someone this afternoon who mentioned you can use a merchant service other than theirs. I have seen a lot comments on to why it may not be the best one to use. We’d like to look into this issue on your behalf. How can you justify over doubling your rate in 5 years?????????? Does anybody had the time to check for other company or softwares out there??? I have tried to fill these boards with things that inspire and educate me. Today is the 16th August 2018, and I am yet to receive my refund. The merchant processing will not process some of my clients’ cards through the app. I felt scammed. And, of course, the Mindbody website features testimonials from happy customers. TouchBistro is one of our top picks for Restaurant POS! The studio uses PC’s, I am a Mac platform user. Initially we accepted a package of 95 dollars monthly then went up for 155 with no explanation or notification with same tier we used to have. So I can KEEP my functionality that I have, OR I can demote myself to a plan and loose MAJOR fucntionality that we use all the time by lowering my cost by $5…. BRAVO!!!! They are NOT honest about the packages! UP TO 50% OFF SALE AND FREE SHIPPING TODAY. I started working with Mindbody July 2016. He's a graduate of the University of Central Florida. The customer is not always right. The customer service person also stated.. ‘I don’t make the rules.’ Based on the comments I’ve read, it’s good I didn’t purchase it anyways. I use mindbody since Moore than 3 years. If thinking about this company, put your track shoes on, get in the start blocks, and run as fast as you can from them. Didn’t even hold the last scheduled call to finalize my training and ensure I was ready to go to open up my business. Your email address will not be published. But the hoops Mindbody would make you jump through make it not worth it. Mindbody’s pricing tiers have changed significantly since our last update in July 2018. Suffice it say, that this was the worst software experience I’ve had in my 25 years of business owning 5 different businesses. While the system and software is moderate the customer service and customer support is terrible. This Brain-Computer Interface (BCI) turns your thoughts into actions, unlocking new worlds of interactivity.… Basically if you want to go to a lesser program you lose some of the features you signed up for originally as they bumped them up to the higher price plan. Now get a 15-day free trial + one month free when you upgrade! Also feel like the price hike was outrageous..added things I don’t need/want and took away things I’ve had for years. Our team of experts spends hours on every review so that we can find the best companies to recommend to our readers. And other than one person the CS agents have always been super helpful and very gracious! I had the same exact experience. For example, there’s no stated limit on the number of staff you can manage with fitness or integrative health, but you’re limited to up to 15 active staff profiles for salons and spas. I hope that helps! 17. THEIR CREDIT CARD PROCESSING WONT ACCEPT ALL CREDIT CARDS – They switched us over so that they could function as our credit card processor this last year and assured us that nothing would change, however because of the way they process transactions prepaid credit cards like visa, mastercard, etc can no longer be used as a form of payment. *Edited*Bottom line: This software does not do what it offers.More importantly, shady billing practices seriously impact their credibility. BlueVine's small business checking has a 1.00% APY, no minimum deposit or balance, and no monthly service fees. I agree with previous comment, the same thing happened to me with price increases from the end of 2015 to most recently a jump of over 250%! I’ve spent hours on the phone with absolutely no help. Trust me, do not sign up for mindbody. Holy Cow, what a mess. Harness the power of your mind with the NeuroSky MindSet™ headset. Completely unacceptable. They called to upsell me when I am paying the Essential price. The gym keeps telling me that I have 2 open invoices, one for June & one for Aug, but in viewing my account…the payment is clearly there. Get started today and get your first month for $5 with an exclusive Merchant Maverick promo. This is when I came across sleep guided meditation, delta waves and thunderstorm noise audio etc. I started in 2009 as well at $65 per month. I see I am not alone and I hope we can all join together and get this company to understand that what they are doing is not right. Feel free to check it out, and hopefully, others will respond to your question as well. We love PaymentCloud's predictable pricing and excellent service. Looking at the reviews it seems to be ok for booking classes but nothing else . I have been using MINDBODY for 4 months now. She even helped with other questions I had. It rates a dismal 1.3 stars on TrustLink. NOPE! When you crash as often as MindBody does it really doesn’t matter whether your software is easy to use or not. We’ve been a loyal MindBody customer since 2009, but now it’s time to move on. MBO is a worldwide company and considering small businesses at all- and it is now evident that you are only about the dollar and not supporting and assisting small businesses.I look forward to another coming onto the market that offers the same service. All because they added features I don’t use. You should double-check with the service provider/financial institution directly as well as obtain independent financial advice prior to making any financial commitments or business decisions. That’s IF they call you back. I did NOT do any training, applications, or anything yet. Helcim is one of our top picks for payment processing! That said, smaller businesses may find Mindbody’s price tag prohibitive unless they can maximize the utility of the platform. At this point we are considering switching to paper files and cash only. Last year they sent an inconspicuous email saying they were changing plans and next thing we know our plan cost had doubled by more than $100 per month.
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